We put Leah on a plane to Portland the other day for her first solo flight. We thought it would be no big deal: flying out of little ol' Bellingham, 55-minute flight, relatives to meet her at the other end. But from the perspective of a 13-year-old (and her mother), getting out of Bellingham was no easy task.
In short, the airport was a madhouse.
The ticketing area was jammed with passengers and uncertain lines. No one knew where to go, and everyone boarding the San Diego flight was running late. They were stressed and unhappy, and we kept overhearing grumbling about lack of signage, bad organization, and long lines. The ticket agents began calling Seattle passengers forward ahead of the rest of us (apparently they were running even later than San Diego folks).
“If you’re flying to Seattle, you need to check in now or you’re going to miss your flight,” the agents announced. Passengers hustled forward, panic in their eyes, as the rest of us stepped aside.
In addition to the chaos of the ticketing area, we weren’t sure we would be allowed to accompany Leah to the boarding lounge, which is really just a glorified portable. We hadn’t paid the accompaniment fee (optional once kids are 13), and I had been told on the phone the decision for parents to accompany kids was up to the ticket agent, dependant on whether the airport was crowded. Thankfully, the ticket agent said, “Of course," despite the madhouse (precisely when you need your parents).
We got checked in with half an hour to spare. Plenty of time for security.
Right. Another epic queue. The San Diego flyers were even further behind and more stressed, and they had taken to cutting in front. For my part, I had forgotten about small toiletry sizes for carry-on luggage. When we got to the conveyer belt, the security official squawked unhappily as Leah’s suitcase went through the x-ray. He yanked it off the belt and flung it open to reveal loose toiletries—no clear plastic bags—and he promptly confiscated the Costco-sized tube of toothpaste (really, Leah?) and a brand-new bottle of sunscreen. Crap.
Disgruntled and impatient, he growled at us about the 3.4-ounce rule and flung the toothpaste and sunscreen into a bin behind him.
“Um, can I just take those home with me?” I said. “I’m not boarding a plane.” Ever the cheapskate, I couldn’t imagine letting that $10 sunscreen go to waste.
“I would have to escort you to the door right now, Ma’am. Do you want to be escorted?” Clearly, he did not want to escort anyone anywhere.
Uh, no, never mind.
Leah’s suitcase had to be x-rayed again, not a quick endeavor with the massive shuffle of bags and people. We had to step off to one side to wait as her suitcase sat in the queue behind all the others. Her toiletries were put in a tray to be x-rayed separately, and she could barely contain her panic.
“When will I get my suitcase?” she kept asking. She is a child who hates being late, and today, suddenly, being late mattered. For my part, I was feeling bad I hadn’t gone through her toiletries. Normally, when we fly as a family, we check our bags, and I’m not sure I ever knew the 3.4-ounce rule. (“I don’t even bother with toiletries these days,” a friend later told me. “I just hit the nearest the Rite-Aid after we arrive.”)
Eventually, Leah’s suitcase reappeared, and she was allowed to repack her travel-sized shampoo and conditioner. She would have to use her cousin’s toothpaste and buy new sunscreen.
Rushing to the boarding portable, we learned her flight was delayed an hour. After all that. Curt decided he would head home. “Call me when you’re ready to be picked up,” he told me.
Then we and all the other Portland passengers had to relocate to another portable next door, just opened that day—for the mass of passengers, apparently, that this tiny airport is not ready to handle.
Then it was announced that all large carry-ons would have to be put on a luggage cart outside the plane because the carry-ons were too big to fit in the cabinets above the seats. So much for the furor about tiny toiletries. I couldn’t help thinking wistfully about that sunscreen. Although, yes, I could have doctored them in the boarding lounge.
“What does that mean?” Leah wanted to know. “What does the cart look like?”
For an adult, these kinds of changes are no big deal. We know to listen for the announcements and the flight numbers, and we ask boarding personnel if we don’t understand. But for a 13-year-old who doesn't want to look foolish, it’s all new. Through the window, I showed her the luggage cart sitting outside the plane, explaining she would also have to pick up her suitcase planeside in Portland. “Don’t be afraid to ask questions,” I said. “If you don’t know, ask, ask, ask.”
At last, the passengers were called by seat row, and Leah got in line. I watched her go through the door and out onto the tarmac. I watched her approach the employee standing beside the luggage cart. He was turned away from approaching passengers as he gabbed to another employee. Leah stopped and waited. And waited. He kept talking (come on, dude). I wondered if she would put her suitcase on the cart herself or if she would wait. She walked around in front of him and planted herself—good girl—so he had to notice her. He took her suitcase, and she boarded the plane.
I waited, watching through the window, to see her suitcase put on the plane (I wasn't assuming anything at this point). At last, the boarding steps were wheeled away, the door was sealed, and the plane revved its engine. I watched the plane taxi, turn, and take off at last.
“Is this place always this crazy?” I asked the boarding agent fiddling at the boarding pass counter. Aside from a stranded passenger, we were the only people in the portable.
He laughed. “Lately, this place is chaos.”
Huh. And this town wants to run with the big dog airports? Okay, I admit, we did our bit to contribute to the chaos. The 3.4 rule is etched in my brain. (And I do appreciate that we can fly from Bellingham, really, I do).
We also know now to arrive a full two hours before take-off.